Frequently Asked Questions
Have a question about water, fire, mold or storm damage? Here are answers to the questions we hear most. Don't see yours? Call us 24/7 at (360) 818-4644.
How much does water damage restoration cost?
Every job is different. The cost depends on how much area is wet, what type of water it is (clean supply water versus sewage), which materials are affected and how much needs to be repaired afterward. We don't quote prices without seeing the damage. Instead, we inspect it and give you a free, up-front estimate before any work starts. Many water damage jobs are covered by homeowners or commercial property insurance, and we can bill your insurance company directly.
How fast can you get to my property?
We answer the phone 24 hours a day, 7 days a week, and dispatch a crew as quickly as possible. Arrival time depends on where you are in our service area and on current demand. When you call (360) 818-4644, we will give you an estimated arrival time.
Are you really open 24/7?
Yes. Verg Restoration is open 24 hours a day, 7 days a week, including nights, weekends and holidays. Call (360) 818-4644 any time.
Will my insurance cover water damage?
It depends on your policy and the cause of the damage. Sudden and accidental events such as a burst pipe or appliance failure are often covered. Gradual leaks, poor maintenance and flooding from outside water are often excluded or need separate coverage. Check your policy or ask your agent. Our guide, Does Homeowners Insurance Cover Water Damage?, explains the basics.
Do you work with my insurance company?
We work with most major insurance companies, including popular homeowners insurers such as State Farm, Allstate, Farmers, Nationwide, USAA and Peerless. We document the damage with photos and moisture readings, provide the reports your adjuster needs, and can bill your insurance company directly.
Should I call my insurance company or a restoration company first?
If water is still spreading, stop the source if you can and call us at (360) 818-4644 so drying can start right away. Waiting makes the damage worse. Then contact your insurance company to open a claim. Take photos and video of the damage before anything is moved.
Can mold grow after water damage?
Yes. According to the U.S. EPA, mold can begin to grow on wet materials within 24 to 48 hours. That's why fast water removal and complete drying matter. We use moisture meters and a thermal imaging camera to find hidden moisture. If mold has already started, our mold remediation team can contain and remove it.
How long does it take to dry out a house after water damage?
Drying time depends on how much water there was, how long it sat and what materials got wet. We monitor moisture readings every day and remove the drying equipment only when the materials are dry. Repairs such as drywall, flooring and cabinets come after that. Our article How Long Does Water Damage Restoration Take? explains each step.
Can I clean up water damage myself?
Small spills on hard floors are usually fine to handle yourself. But water that has soaked into carpet, drywall, insulation, subfloors or a crawl space often stays wet where you can't see it, which can lead to rot and mold. Sewage and floodwater are contaminated and should be handled by professionals.
What areas do you serve in Washington?
In Washington we serve Clark and Skamania counties, including Vancouver, Camas, Washougal, Salmon Creek, Ridgefield, Battle Ground, La Center and Kalama. Our shop is at 8618 NE 13th Ave, Vancouver, WA 98665.
What areas do you serve in Oregon?
In Oregon we serve Multnomah, Washington, Clackamas, Yamhill and Columbia counties, including Portland, Beaverton, Hillsboro, Gresham, Lake Oswego, Oregon City, West Linn, Milwaukie, Happy Valley, Wilsonville, Sherwood, Troutdale, Fairview, Wood Village, Gladstone, Cornelius, Canby, Molalla, Sandy, Estacada, McMinnville, Dundee, Yamhill and St. Helens.
Are you licensed?
Yes. Verg Restoration holds Washington contractor license #VERGRRL798OG. You can look up any Washington contractor with the Washington State Department of Labor & Industries "Verify a Contractor" tool.
What other services do you offer besides water damage?
We also provide fire and smoke damage restoration, mold removal and remediation, storm damage repair, crawl space restoration (including vapor barriers, encapsulation and sump pumps), commercial water damage restoration, and rebuild and restore services after a loss.
Do you handle commercial properties?
Yes. We restore offices, retail spaces and other commercial buildings after water, fire and storm damage. See our commercial water damage restoration page.
How do I get a free estimate?
Call (360) 818-4644 any time, email info@vergrestoration.com, or use the form on our Contact page. We'll set up an inspection and give you a written, up-front estimate.
Still have questions? Call (360) 818-4644, 24 hours a day, 7 days a week.
